Refund Policy

1. Subscription billing

Bloxbook Personal (€5/month) and Bloxbook Business (€20/month) are recurring subscriptions billed monthly in advance. Your subscription renews automatically until you cancel it.

2. Business add-ons and credit

Team verification seats (€5 per member per month) are each billed as a separate monthly PayPal subscription and follow the same refund rules as other subscriptions. Removing a member cancels the seat's subscription and ends the seat immediately; the remainder of that month is not refunded except where required by law.

Advertising credit included with the Business plan has no cash value and is not refundable or redeemable for cash. Purchased advertising credit is a one-time digital purchase: it is non-refundable once added to your account, except where the law requires otherwise or where we charged you in error (see below). If a purchase is refunded or reversed through PayPal, the purchased credit is removed from your account, and amounts already spent on delivered ad impressions are non-refundable.

If you used a discount code, any refund is limited to the amount you actually paid.

3. 14-day right of withdrawal

If you are a consumer in the EU/EEA or UK, you have a statutory right to withdraw from your first purchase within 14 days. Because a verification subscription is a digital service that begins immediately, by subscribing you request that the service start right away and acknowledge that your withdrawal right ends once the service has been fully provided for the period. Where the right still applies, we will refund the unused portion.

4. Cancellations

You can cancel at any time on the Verification page, in the Bloxbook app, or from your PayPal account's automatic payments. Cancellation stops future renewals. Your plan and verified badge remain active until the end of the current paid period, after which they are removed.

We generally do not provide partial refunds for the remainder of a billing period after it has started, except where required by law.

5. Discretionary refunds

If you were charged in error, experienced a duplicate charge, or could not access the paid features due to a fault on our side, contact us within 30 days and we will investigate and issue a refund where appropriate.

6. How refunds are processed

Approved refunds are sent back through PayPal to the account or payment method you paid with. Processing times depend on PayPal and your bank or card provider and typically take 5–10 business days. Cancelling a subscription does not refund payments already made; you can also dispute a charge through PayPal's own resolution process.

7. How to request a refund

Email support@bloxbook.lol from the address associated with your account, including your username and the approximate date of the charge. Our team will respond as quickly as possible.